complaints procedure

If any member believes they have experienced inappropriate treatment, discrimination, or a violation of Club Policy, Rules, or Codes of Conduct, the following steps should be taken:

● Initially, report the matter to the appropriate age group Parent Representative. If unavailable, contact the Club Secretary.

● Provide detailed information about the incident/complaint, including the what, where, and when.

● Include any witness statements and names.

● Identify others who may have faced similar treatment.

● Share details of any previous complaints related to the incident, specifying the date, recipient, and nature of the complaint.

● Propose potential solutions for resolving the incident.

The Club’s Management Committee will conduct hearings upon request.

The Club’s Management Committee holds the authority to:

● Issue warnings regarding future conduct.

● Temporarily suspend membership.

● Permanently expel individuals found to have violated Dexter Sports Policies or Codes of Conduct.

The decision of the Club Committee is considered final.